Refund and Returns Policy

Driving Unicorns
Effective Date: September 29, 2023

Returns and Refunds

We want you to be completely satisfied with your purchase from Driving Unicorns. If for any reason you are not entirely happy with your order, we are here to help.

Return Period

You may return eligible items purchased from Driving Unicorns within 30 days from the date of delivery. After this 30-day period, we unfortunately cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet one of the following criteria:

Not as Described: The art piece received does not match what was promised through pictures and selling. This includes significant discrepancies in color, size, condition, or any other substantial difference.

Shipping Damage: The art piece was damaged during shipping. We understand that accidents can happen during transit, and we will work with you to resolve the issue promptly.

Non-Eligible Items for Returns

Certain items are not eligible for returns, including:

Custom-made or personalized artworks.
Artworks that have been altered or damaged after delivery by the customer.
Items returned without their original packaging.
Return Process

If your item is eligible for a return, please follow these steps:

Contact our Customer Support team at admin@drivingunicorns.com or 604-928-2130 within 30 days of receiving your order. Provide your order number and details of the issue.

Our team will guide you through the return process, which may include providing photographs of the item and packaging.

Once your return is approved, we will provide you with a return shipping label and instructions for returning the item.

Please securely package the item, affix the provided return label, and send it back to us.

Refund

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow [X] business days for the refund to process.

Questions and Assistance

If you have any questions about our refund and returns policy or need assistance with the return process, please do not hesitate to contact our Customer Support team at admin@drivingunicorns.com or 604-928-2130.

Thank you for shopping with us. Your satisfaction is our priority, and we are committed to ensuring a positive shopping experience.